Frequently Asked Questions

General questions

1. What transportation services do you offer in Cabo?


We have private transportation from the hotel to activities such as: Golf, Fishing, Weddings, Dinners, Tours to Todos Santos and La Paz. We also offer private transportation services from Los Cabos International Airport (SJD) to the hotel of your choice.




2. My destination is not hotel. Can I get a ride?


Yes, we offer transportation services to other places like residence, private villa, condominium, private house and other places in Los Cabos.




3. Do you offer shared or just private services?


Currently, we only have private transportation services.




4. Do the drivers speak English?


They speak two languages, English and Spanish.




5. What is the passenger capacity and what type of vehicles do you use?


We use Suburban, Expedition, Mercedes Benz vehicles with capacity up to 5 passengers, Toyota Hiace or similar up to 10 passengers.




7. What is the baggage limit?


We recommend two suitcases per person, please note that the vehicle space can only carry a certain number of suitcases. Do you need an additional vehicle for you luggage? Contact us here for a quote.




8. How long is the trip from Los Cabos International Airport (SJD) to my destination hotel?


With good traffic conditions and good weather, these are the approximate times:

  • Zone 1, San José del Cabo: 30 minutes.
  • Zone 2, Puerto Los Cabos and Tourist Corridor: 40 minutes.
  • Zone 3, Cabo San Lucas: 50 minutes.
  • Zone 4, Pacific Area and Diamond Hotel: 60 minutes.
Travel times any vary according to traffic conditions in the area at the time of your arrival.




9. What kind of highway do you use?


We use the toll track or the free one depending on the need of the service.




10. Do you have travel insurance?


Yes, all our services have insurance in case of emergency.




11. What are the office hours?


We are available via email or phone at the following times. New customers or changes in your service.

  • Monday to Saturday : 9 hrs. to 18:30 hrs.
  • Sundays: Closed.
Local time, Cabo San Lucas B.C.S. México. Scheduled services (out office hours). You can contact us outside office hours via phone call or email, your driver´s will perform the service at the scheduled time.




6. Can I add more passengers to my service?


Yes, you must request the change via email.

  • 48 hours before the arrival or departure you can request it without additional cost, it is possible that you have an additional charge in case of exceeding the limit of passengers.
  • 24 hours before or the same day of the arrival or departure, has an additional charge of $25 usd for the procedure, it is possible that it has an additional charge in case of exceeding the limit of passengers.
When you make a reservation for example for 3 passengers, only 3 passengers can go in the vehicle at the arrival and departure, even if your service is up to 6 passengers, because we have to request a special stamp from the gobernment of Baja California Sur to make the service.





Reservation

12. How far in advance should I book my trip?


We recommend 12 to 24 hours in advance so that you can enjoy our services. In case of booking 11 hours before or 1 hour before your flight, additional services such as grocery stop may not be available, even if you paid for them. Please contact us here before booking with 11 hours or less remaining in your flight time.




13. How do I get quote?


You can contact us through our website here, we will need travel information such as: name, number of passengers, type of service, destination (hotel, residence, private villa, condominium), arrival date or departure date, additional services (grocery stop).




14. Prices are per vehicle?


Yes, our prices are per vehicle.




15. How can I book?


On the main page of our website here you will find a price list by area, select the area where the hotel is located and follow the steps on screen. You don't know what area the hotel is in? Below the prices of the area there is a list of hotels, if you do not find your hotel go to the following list otherwise contact us here before booking. Important Do not make the reservation when you cannot find the destination hotel on our website. If you make the reservation with another hotel in the same area and the request the change of hotel, you may incur an additional charge of up to 40% of the total cost to make the change.




16. How can I pay for the service?


You can pay in two ways:

  • Reserve from $30 usd through our website by paying with PayPal or credit or debit card, the remaining balance can be paid in cash upon arrival to the driver.
  • Reserve by paying the full cost through our website by paying with PayPal or credit or debit card.




17. What payment methods do you accept?


Currently cash, PayPal and credit/debit cards.




18. Can I pay cash on arrival?


It only applies to services that have been booked from $30 usd and pay the rest in cash upon arrival, it is not possible to book and pay all in cash upon arrival.




19. What kind of currency do you accept?


Currently we only accept US dollars and Mexican pesos.




20. Are tips included?


Our prives do not include tipping and are not obligatory, if you wish you can give the driver a tip of 15% to 20% of the cost of the service or your consideration.




21. What should I do if my voucher didn't arrive?


At the end of the reservation, you will receive via email your voucher, please check that it is not in spam. Can't find your voucher? It is possible that you mistyped your email at the time of booking, contact us here indicating the problem, we will need the following information.

  • Name
  • Last name
  • Email
  • Cell number
We will ask you for additional information to send us via email when we cannot find your voucher.
  • Copy of the PayPal payment
  • Copy of payment Credit or debit card




22. Is it mandatory to prind the voucher?


No, you can show the voucher from your cell phone to the driver.





Additional services

24. Do you have child seats?


Yes, we have baby seat, car seat and booster seat, at the time of booking select the option that best suist your needs. This service is free and has no additional cost. We cannot provide this service is your reques it munites veofre your service, it is the customer's responsibility to request this service in advance. Sample image, Baby seat. Sample image, Car seat. Sample image, Car Seat Sample image, Booster seat. Sample image, Booster seat




25. Do the drinks have additional cost?


All our services include complimentari drinks, 1 beer and 1 bottle of water per person on arrival. You can request special drinks like sparkling wine or other type of drink with and additional charge contact us here requesting the additional drink and availability.




23. Can we stop shopping malls?


Yes, this service has an additional cost of $20 usd por 30 minutes, if you exceed the time limit there will be an additional charge. We cannot guarantee this service if requested minutes before your service, no intermediate stop are allowed on the same day.





Arrival

26. I mistakenly misspelled my travel itinerary at the time of booking. Can I make the change?


Yes, we can only make a change in the service on arrival or de parture and must be requested by email, please note the following:

  • 48 hours before the service you can request the change free of charge.
  • 24 hours before the service you can request the change with an additional charge of 40% of the total cost.
  • We cannot guaranteee last minute changes (arrival or departure), the service will depend on the availability of the vehicle.
According to our cancellation policy, in case of no-show at the scheduled time of service, it does not apply for refund and you will have ot book again.




27. Can someone else use my service in case I can't travel?


If you can use the service originally contracted, we need personal information such as name, last name, cell phone number, email and number of passengers of the person who will use the service. You must send us an email requesting the change 24 hours before the service, once the change is made, we cannot change the ownership of the service.




28. What should I do if my flight is delayed or cancelled?


Flight delayed When the flight is delayed for a few hours and arrives on the same day, our driver can wait for you until your arrival at no additional cost. Flight cancelled Email us the new flight itinerary, in these cases we can schedule your services for another day at no additional cost.




29. Where can I find my driver when I get to the airport?


When I arrived at the airport, please ignore the people inside the airport, who are selling timeshare Eliker Transfer does not have staff inside. If you arrive on Domestic Flight Terminal #1 Please once you leave of customs, keep walking a few more steps and take your right on the group exit and the door will open and you can out of the building, the driver will be there on the stairs with the Company Logo (that it say: Eliker Transfer) or the sign with your name. If you arrive on the Internationa Flight Terminal #2 Please, keep walking to the exit of the airport and you only need to look for a sign with your name or the Company Logo (that it say: Eliker Transfer) in the umbrella number 4, in front of the Bar: "FisherMan" the driver will be waiting for you. Rep, umbrella 4 Can't find the driver? Contact us via email or cell phone as soon as possible.





Departure

30. How far in advance should I go to the airport before boarding my flight?


We recommend these times for the following zones.

  • Zone 1, San José del Cabo: 2 hours 30 minutes before your flight
  • Zone 2, Tourist Corridor: 2 hours 30 minutes before your flight
  • Zone 3, Cabo San Lucas: 3 hours before your flight
  • Zone 4, Pacfici Area and Diamond Hotel: 3 hours before your flight




31. Can I change my departure time?


If, you have 48 hours before the service to request the cange, please note that we can only make a change on arrival or departure and must be requested by email, the service will depend on the availability of the vehicle. According to our cancellation policy, in case of no-show at the scheduled time of service, it does not apply for refund and your will have to book againg.




32. Where can I find my driver when my stay at the hotel is over?


According to the hotel policy, the dirver can only wait outside the lobby. We have detected that in some hotels the change our diver for theirs saying Eliker Transfer authorized the chage, before going up we recommended that your verify that you are your dirver assigned by Eliker Transfer in case you are not, do not go up to the vehicle and contact us immediately.





Forgotten objects

33. Help! I've left beloging in the unit. How can I get it back?


Please contact us here as soon as possible as our drivers have assigned services and your belongings may be lost or taken by other passengers.





Cancellations

34. How can I cancel the service? Is the a refund?


It is only possible to cancel the service if you request it via email, if applicable you will be redunded. Please consult our cancellation policy here.





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