Question 1

How can I recover a personal item left in the vehicle?

Accepted Answer

Contact us as soon as possible, because our drivers have several assigned services and your belongings can be lost or taken by other passengers.

Question 2

What is the duration of my trip from Los Cabos International Airport (SJD) to my destination?

Accepted Answer

Travel time is approximate, it may vary according to traffic conditions at the time of your service.   Area and estimated travel time   Zone 1 – San José del Cabo: Estimated time 30 minutes Zone 2 – Puerto Los Cabos and Tourist Corridor: Estimated time 40 minutes Zone 3 – Cabo San Lucas: Estimated time 50 minutes Zone 4 – Pacific Area: Estimated time 60 minutes All services have traveler's insurance in case of emergency. We use the toll road or the free road according to the need for the service.

Question 3

I am not staying in a hotel. Do you have transportation service to other destinations?

Accepted Answer

Yes, we offer transportation from Los Cabos International Airport (SJD) to any in Los Cabos such as:   Residence Private villa Condominium Private house   All our services are private, we do not have shared services. The drivers speak two languages English and Spanish

Question 4

Can we choose a vehicle on our trip?

Accepted Answer

No, vehicles are subject to availability and we cannot guarantee a specific model.   Our units   Suburban, Expedition, Mercedez Benz: Up to 5 passengers Toyota Hiace or similar: Up to 10 passengers   Baggage limit   We recommend two suitcases per person, take into account the space of the vehicle due to the size of the suitcases, the unit can only carry a certain amount.

Question 5

What need to do if I not received my voucher?

Accepted Answer

At the end of the reservation, you will receive by email your voucher, please check that it is not in the spam. No need to print the voucher you can show it directly to the driver.   Still can't your voucher?   Your email bay be misspelld at the time of booking, please contact us.   Please have the following information ready   Name, last name Email Cell phone number Copy of PayPal payment, credit or debit card

Question 6

Do you have child seats?

Accepted Answer

Yes, this service is free and has no additional cost, at the time of booking you can select one of the three chair options that we offer:   Baby seat Car seat Booster seat   We cannot provide the service, when you request it minutes before, it is the customer's responsibility to request it in advance.

Question 7

How I can book the pricate transportation service?

Accepted Answer

We recommend booking 12 to 24 hours before your arrival in Los Cabos, otherwise we cannot guarantee the Stops in shopping center service, event if you have paid for it.   On the main page of our website, you will find a zone price list, select your destination and follow the on-screen steps.   Consult our list of hotels, do not continue with the reservation when you can't find your hotel, otherwise, you may generate an additional charge of 40% to make the change. Contact us for assistance.   Reservation options   Book from $ 30 usd, paying through our website, upon arrival make the remainig payment in cash to the driver Book paying the full cost through our website Payments methods   PayPal Credit or debit car Payment in cash, it is only available whent you reserve from $ 30 usd   We only accept US dollars, Mexican pesos. Please note that our prices are per vehicle.   Tips are not mandatory and are not included in the prices, we leave it to your consideration accoriding to the quality of the service received. If you wish, you can give 15% to 20% of the total cost.

Question 8

Can I add more passengers to my service?

Accepted Answer

Yes, you must request it by email, we offer you two options to make the change.   48 hours before the service (arrival or departure), there is no additional cost for the procedure 24 hours before or the same day of the service (arrival or departure), you will have to pay $ 25 usd, to carry out the proedure   In both cases, exceeding the passenger limit of the contracted service will have an additional charge.

Question 9

How I can get a quote?

Accepted Answer

On our contact page, enter the following travel information:   Name Number of passengers Type of service: Private transportation, Tours, Dinners, Golf, Nightlife, Weddings Destination: Hotel, Residencie, Private Villa, Condominium, Private house Arrival and departure date Additional services: Shopping in malls, child seats Indicate the details of the trip, it will help us to offer a better service that adapts yo your needs.

Question 10

Do the drinks have an additional cost?

Accepted Answer

No, all of our services include complimentary drinks, 1 beer and 1 bottle of water per person upon arrival.   You can request special drinks such as sparkling wine at an additional charge, contact us for more information

Question 11

Can we stop at shopping centers?

Accepted Answer

Yes, this service has an additional cost of $ 25 usd for 30 minutes, exceeding the time limit will have and additional charge.   We cannot guarantee the service, when you request it 24 hours before or on the same day of your arrival, intermediate stops are not allowed on the same day.

Question 12

Can some else my service?

Accepted Answer

Yes, you must request it by email 24 hours before the service (arrival), once the change is made we cannot change it again.   We need the following information from the person who will use the service   Name, Last name Cell phone number Email Number of passengers

Question 13

By mistake I misspelled the travel itinerary, can I make the charge?"

Accepted Answer

Yes, you must request it by email, we recommend making the change:   48 hours before the service (arrival or departure), there is no additional cost for the procedure 24 hours before or the same day of the service (arrival or departure), has an additional charge of 40% of the final price We cannot guarantee last minute changes (arrival or departure), the service will depend on the availability of the vehicle According to our

Question 14

What should I do if my flight is delayed or canceled?

Accepted Answer

Delayed flight   When the flight arrives the same day, our driver can wait for you until your arrival, at no additional cost.   Canceled flight   By email indicate the new flight itinerary, we can schedule the service for another day, at no additional cost.

Question 15

Where can I find the Eliker Transfer driver at the airport?

Accepted Answer

Upon arriving at the airport, ignore the people who are selling timeshares inside the building, Eliker Transfer has no staff here.   Domestic Flight Terminal #1: Please once you leave of customs, keep walking a few more steps and take your right on the group exit and the door will open and you can out of the building, the representative will be there on the stairs with the Company Logo (that it say: Eliker Transfer)   International Flight Terminal #2: Please, keep walking to the exit of the airport and you only need to look for the Company Logo (that it say: Eliker Transfer) in the (shading #4) the representative will be waiting for you.

Question 16

Can I change my departure time?

Accepted Answer

Yes, you must request is by email 48 hours before the service, we cannot guarantee last minutes changes, the service will depend on the availability of the service.   According to our

Question 17

Where can I find the Eliker Transfer driver at the hotel?

Accepted Answer

In accordance with Hotel Policy, the driver will be waiting for you outside the lobby.   Important   In some hotels, they change the Eliker Transfer driver for another driver without prior notice, they tell the guest that Eliker Transfer authorized the change and everything is correct. When this happens please contact us inmediately and do not accept the service.   Before getting into the vehicle, check that it is your assigned driver and has the Eliker Transfer logo.

Question 18

What time do you recommend hotel pick-up to the airport?

Accepted Answer

The time many vary, depending on the area where you are staying.   Zone 1 – San José del Cabo: 2 hours 30 minutes before the flight Zone 2 – Puerto Los Cabos and Tourist Corridor: 2 hours 30 minutes before the flight Zone 3 – Cabo San Lucas: 3 hours before the flight Zone 4 – Pacific Area: 3 hours before the flight

Question 19

How can I cancel the transportation service?

Accepted Answer

You must request cancellation by email, we do not accept requests by other means, see our Cancellation Policy for more details.

We are here to help you!